Introduction to Customer Order

Customer Order (CO) is a new type of order for LS Central. The orders are created from a web-request and appear in BackOffice and on the POS. Orders can then be picked, collected, or put back. The cashier can open a list of orders on the POS that have one of these statuses: To Pick, To Receive, To Collect, or To Put Back. Customer Orders can also be accessed through Retail Messages.

A single Customer Order can only have one status at a time:

Status	Description
To Pick:	A list of Customer Orders that have not been processed. You can select Customer Order from the list for picking by pressing the Pick button on the POS. A picking window opens with the details of that order. You can pick items by scanning their barcodes or by selecting the lines. You can also print a picking list. Finally, you confirm the picking and the status of the order changes to To Collect. A message is sent to the customer through the Omni Server. The message includes information about the picked items and out-of-stock items, when relevant.
To Receive:	A list of Customer Orders that are Vendor Sourced and linked to Purchase Orders that are to be received.
To Collect:	A list of Customer Orders that have been picked and are ready for collection. If you select a Customer Order and press the Collect button, the details of that Customer Order, picked items, are displayed. You can go ahead with the collect process when the relevant items have been selected, or you can put the Customer Order in Put Back state. If the order is collected, a POS Transaction is created. When the transaction is posted the status of the order is changed to Finished and the order is posted.
To Put Back:	A list of Customer Orders have been picked but not collected in time. Therefore, the items in the Customer Order need to be put back to their location in the store. When you have selected the order from the list and the pressed the Put Back button , the details of the Customer Order are displayed. With lines selected and when you have pressed the Confirm button, the order status changes to Finish and the order is posted.

Definitions, acronyms, and abbreviations

Term	Description
CO	Customer Order
Picking	The process of picking up the items in the Customer order. Done by store staff.
Collect	The process of collecting the Customer order after is has been picked and is ready for collecting. Done by customer.
Put Back	The process of returning the items in the Customer order if it has not been collected by the customer. Done by store staff.
Receive	The process of receiving a Purchase Order that is a part of Customer Order. Done by staff.
CnC	Click and Collect.